excellent but lack of costumer support when there are bugs

I really like Twitterrific. It is the best twitter client among all, particularly if one uses it on both iOS and Mac interchangeably. Unfortunately, there seems to be a rare (and difficult to pinpoint) bug in the Mac version as it cases intermitent but frequent crashes in my Mac after the upgrade to Mountain Lion. I became convinced that Twitterrific is the source as: 1. whenever it crashed, I was interacting with the App. 2. Once I stopped using the app temporarily, the systems crashes stopped. Unfortunately, since I found out Twitterrific is the cause for the system crashes, I have been trying to get in touch with the people at the icon factory via twitter without success. Their website doesnt offer a support forum, help desk or bug report system. Because of this lack of costumer support, Twitterrrific deserves 1 star. If it wasnt for that lack of support and the persistent bug, I would give it five.

123123190238123 about Twitterrific for Twitter, v4.4.9